Cloud telephony can improve customer responsiveness. Valuing customers’ time is of the utmost importance that should be given by a modern business today. This is particularly true if customer satisfaction is crucial to your business. These days, customers don’t have the patience and tolerance to spend long hours on the business lines and expect a late resolution for their inquiries. Cloud telephony services not only help agents resolve the queries of customers but also free them up for handling other complex inquiries. For excellent customer service, all your business needs to ensure is that there is speed and accuracy in the resolution of customer inquiries. This will not only enhance customer experience but also result in enhanced productivity of your agents. This article will reveal to you how cloud telephony solutions can improve customer responsiveness.