Number 1855923-2214 Delta Airlines Cancellation Policy | change policy 1855923-2214

Number 1855923-2214 Delta Airlines Cancellation Policy | change policy 1855923-2214
Delta Airlines Flight Change Policy

There have been significant changes to Delta Airlines flight change policy due to the coronavirus pandemic. Delta has permanently eliminated the change fees for standard Economy (exce pt Basic Economy), Economy Plus, Delta First, Delta Business, and Delta Premium Plus tickets if you’re travelling:

Within the Delta States
(incl. Alaska, U.S. Virgin Islands, Puerto Rico, and Hawaii)
Between the Delta States and Mexico or the Caribbean
On international flights originating in the U.S.
Note

Basic Economy tickets can only be changed if issued up to December 31, 2021, as long as the travel date commences by December 31.
On all other international routes not covered above, the flight change fee has been waived for tickets issued by December 31.
Electronic certificates will now be valid for 24 months from the date of issue. This includes electronic certificates that are currently valid as well those issued after April 1. Plus, the expiration date of all electronic certificates set to expire before December 31, has been extended to December 31.
You can change your flight as many times as you like, as long as you pay the fare difference each time.
If you’re not sure when you want to travel again, you don’t have to choose a new flight right away. You’ll receive a future flight credit, which you must use within 1 year of your original ticket’s issue date.
If your new flight is cheaper, you’ll receive a future flight credit for the difference if your fare rules permit.
If you’re holding an award ticket on an Economy/Premium Economy fare, you won’t be charged any change fees as long as you’re traveling within the U.S. or internationally if your flight originates in the U.S.
The same-day standby fee has been eliminated for taking an earlier flight on the same day.
MileagePlus Premier members can confirm a seat on an earlier flight at no cost.
Group fares purchased via Delta’s Group Desk will still be subject to a change fee.
Delta Airlines 24-Hour Flight Change Policy
Delta Airlines’ 24-hour flight change policy is similar to its 24-hour cancellation policy. You have up to 24 hours from the time of original booking to make changes to your reservations without being charged a fee, provided you purchased your ticket 7 days or more before departure. This policy applies to all tickets except Basic Economy.

Delta Airlines Change Fee
Fare Type Change Fee
Basic Economy tickets Not allowed after December 31, 2021
Non-refundable tickets USD 0
Refundable tickets USD 0
Award tickets USD 0
Delta Airlines Flight Change Policy for Basic Economy Tickets
Delta Airlines flight change policy does not allow you to make changes to a Basic Economy ticket, even within the 24-hour window. The best way out would be to cancel within 24 hours (free of charge) and then buy a new ticket.

Exception. Basic Economy tickets purchased up to December 31, can be changed without attracting a flight change fee as long as the travel date commences on December 31.

Delta Airlines Flight Change Policy for Non-Refundable Tickets
Delta Airlines revised flight change policy now allows you to change a non-refundable ticket free of charge. However, you will have to pay the fare difference, if any.

If you’re making a same-day change, Delta Airlines will charge you:

USD 75 if you’re a general or Silver-tier member.
USD 0 if you’re a Gold, Platinum, or 1K member.
Delta Airlines Flight Change Policy for Refundable Tickets
Delta Airlines will not charge you any change fee for making changes to a refundable ticket. However, if you’re changing to a costlier ticket, you will have to pay the price difference. If you’re changing to a cheaper option, the fare difference may be refunded to your original payment method—depending on your fare conditions.

Delta Airlines Flight Change Policy for Award Tickets
The change fee for award tickets has now been eliminated. This means you can make changes to your award ticket without having to pay any change fee. The waiver on redeposit fees will only apply if you cancel your flight at least 30 days before departure.

Delta Airlines Flight Change Policy for Coronavirus
According to Delta Airlines flight change policy due to coronavirus, all tickets issued by December 31, 2021, enjoy a change fee waiver. This includes Basic Economy tickets and covers all destinations. Plus, you’re allowed to cancel your flight and receive a flight credit which will be valid for 12 months from the original ticket’s issue date.

How to Change a Flight on Delta Airlines
You can change your Delta Airlines flight (time, date, or destination) by phone (1855923-2214 ) or online. Online changes can be made if you purchase your ticket directly from Delta.

To make changes to your flight date, time, and/or destination online, follow the steps listed below.

Go to Delta.com
From the top pane of the booking box, select My trips
Access your trip by entering your confirmation number and last name
Select the itinerary you want to manage
Select the Change flight option and then Edit to:
Change your travel date or time
Change your destination
Add a flight
Remove a flight
Click on Continue to choose a new flight
Proceed with your booking to confirm your new itinerary
(even if the change fee shows up as waived, any difference in fare will apply)
You will receive an e-mail confirming the flight change.

Note. If you want to cancel your flight and rebook later, go to Delta.com 🡪 Select My trips 🡪 Select Cancel flight 🡪 Select Confirm cancellation 🡪 Choose a Travel Credit option for future travel.

Delta Airlines Policy for Missed, Delayed, or Cancelled Flights
If your flight gets delayed by 1 hour or more or you miss a connecting flight, Delta will find you a new flight (you’ll be notified, and all you need to do is check in for the new flight, download your boarding pass, and proceed to take the flight).

Alternatively, you can choose a flight that works best for you by following the steps below:

Download the Delta app 🡪 Select Check-in 🡪 Proceed to book your new flight
Go to Delta.com 🡪 Select Check-in 🡪 Enter the required information to view your trip 🡪 Choose a more convenient flight
Use an airport kiosk to change your flight
If none of the flights work for you, you can ask for a refund.

Tip. If you need extra help, call Delta Airlines, contact Delta on social media (@Delta), or visit a Customer Service Center.

Delta Airlines Schedule Change Policies
If Delta Airlines changes your flight’s arrival/departure time or frequency, or adds/discontinues a route, or changes your aircraft type, you will be informed by email if you booked directly through Delta Airlines. If you booked through a third party such as a travel agency or website, your source of purchase will inform you of the schedule change. You can also find out by contacting your source of purchase or reviewing your flight itinerary on Delta.com.

If the new flight schedule doesn’t work for you:

Contact your travel agent and ask for assistance
Contact Delta Airlines for assistance:
By phone
Online through My trips
Delta will do its best to minimize the disruption caused to your travel plans. If the new flight option still doesn’t work for you because of a significant change in the scheduled arrival or departure time, or if you could not be accommodated in the same cabin as your original flight, you can ask for a full refund.

Frequently Asked Questions on Delta Airlines Flight Change Policy
Delta Airlines Cancellation Policy

If you booked a flight with Delta Airlines during the coronavirus outbreak, it may sometimes be in your best interest to cancel your ticket. The good news is that you may be able to change your trip for free, as well as cancel it in some cases.

Below is all the information you need to know about Delta Airlines’ cancellation policy and learn which policies apply to your situation.

Delta Airlines Flight Cancellation Policy

What is Delta Airlines’ cancellation policy for free cancellations?

An overview of Delta Airlines cancellations is provided below.

Regardless of the fare, you can cancel your reservation up to 24 hours from the time of booking without being charged a cancellation fee—provided you made the booking 1 week or more before departure.
If your Delta Airlines flight is suddenly cancelled, you have the option to:
Cancel your flight without penalty and request a refund, or
Take the alternate flight offered by the airline, or
Postpone your travel a receive a travel credit
You may also be entitled to flight cancellation compensation benefits.

If your Delta Airlines flight departing from the European Union, Norway, Iceland, or Switzerland is:
Delayed by 5 hours or more, you can cancel your flight without penalty and request a refund (plus compensation).
Delayed by 3 hours or more, you are entitled to compensation if the cause of the delay was within the control of Delta Airlines.
All types of tickets are eligible for cancellations and refunds in case of death, certain types of illnesses, and jury duty. This includes tickets purchased by cash/check/credit card, award tickets, as well as promotional fares, bulk fares, and net fares.
Basic Economy tickets cannot be cancelled, but qualify for a full refund inside the 24-hour window provided you purchased the ticket 1 week or more before the flight’s scheduled departure date.
Delta Airlines cancellation policies will depend on your billing address, as different policies apply for France, Columbia, Argentina, and Taiwan.
You may also be eligible to claim a refund on a travel credit issued for a flight that was disrupted between March 1, 2020, and June 6, 2020. To ask for a refund, you must fill out this refund form.
Partially used tickets will only be refunded if they qualify for a refund. The refund will be on a prorated basis based on the rules that apply to the ticket and the segments flown.
The processing time for credit card refunds is 7 business days. Other refunds are typically processed within 20 business days.
All refunds will be credited back to the original form of payment.
If you want a refund on a ticket issued through a travel agency/third party, you must contact the agency directly.
Delta Airlines Cancellation Policy Due to COVID-19
Delta Airlines flight cancellation policy due to COVID-19 allows applies to:

Basic Economy tickets booked till April 30, and
Premium Cabin and Standard Economy tickets booked between April 1, and May 31.
Under the relaxed policy, you are allowed to cancel your existing flight and change or postpone it for up to 12 months from the original date of issue of your ticket without being charged a change fee.

Delta Airlines 24-Hour Cancellation Policy

How Delta Airlines free cancellation works

Delta Airlines’ 24-hour cancellation policy allows full refunds on tickets cancelled within 24 hours of purchase, as long as the booking was made at least 7 days before the travel date. This applies to all types of reservations—including Basic Economy tickets.

After you cancel your ticket within the 24-hour window, your refund will be credited via your original payment method.

Note

If you booked with a Delta Gift Certificate, you will receive your refund as an electronic travel certificate.
Tickets booked with e-certificates don’t qualify for refunds.
If you held your reservation with FareLock, the reservation fee will not be refunded.
Delta Airlines Cancellation Policy Due to Death, Illness, or Jury Duty
The Delta Airlines ticket cancellation policy allows full refunds in case of death (of the passenger or a close relative), certain kinds of illnesses, and jury duty. The policy covers all types of tickets, including those purchased by cash, credit card, or check, as well as award tickets, promo fares, bulk fares, and net fares.

Delta Airlines Cancellation Policy for Basic Economy Tickets
According to Delta Airlines ticket cancellation policy, Basic Economy tickets cannot be refunded unless they are cancelled within the 24-hour window, and the purchase was made a week or more before departure.

Delta Airlines Cancellation Policy for Non-Refundable Tickets
If you cancel a non-refundable ticket more than 24 hours after purchasing it, you will have to pay a cancellation fee of USD 200 on a domestic flight and up to USD 400 for an international flight depending on your travel class.

Delta Airlines flight cancellation policy states that after your cancellation fee is deducted, the unused value of your ticket can be applied later toward future travel, as long as:

You cancel your original ticket before the first flight departs
Your trip begins within 1 year from the date of issue of the original ticket
Tip. You can refund a non-refundable ticket only in the following cases:

If the passenger or co-passenger dies
Receipt of military/jury duty orders by the passenger
You must be able to provide supporting documentation to prove the reason for the cancellation.

Delta Airlines Cancellation Policy for Refundable Tickets
If you’ve booked a refundable ticket, you can cancel any time before your flight departs. The refund will be credited to your original form of payment. According to Delta Airlines flight cancellation policy, payments made by credit cards are typically processed within 7 business days (and appear on your statement within 1–2 billing cycles), and other payments can take up to 20 business days.

Delta Airlines Cancellation Policy for Award Tickets
Delta Airlines’ cancellation policy for award tickets works a little differently, as shown below.

Delta Airlines Cancellation Fee for Award Tickets
Cancellation Fee General Premier Silver Premier Gold Premier Platinum Premier 1K
31 or more days before departure USD 0 USD 0 USD 0 USD 0 USD 0
Cancelling a U.S. flight 0–30 days before departure USD 125 USD 100 USD 75 USD 50 USD 0
Cancelling an international flight not originating in the U.S. 0–30 days before departure USD 125 USD 100 USD 75 USD 50 USD 0
No-Show USD 125 USD 125 USD 125 USD 125 USD 125
Delta Airlines’ cancellation fee for award tickets will depend on your membership status.

Delta Airlines cancellation fee for award flight cancellations made at least 31 days before departure is:
USD 0 for general members
USD 0 for Silver members
USD 0 for Gold members
USD 0 for Premier Platinum and 1K members
Delta Airlines cancellation fee for award flight cancellations made 0 – 30 days before departure is:
USD 125 for general members
USD 100 for Silver members
USD 75 for Gold members
USD 50 for Premier Platinum members
USD 0 for Premier 1K members.
Delta Airlines’ cancellation fee for a No-Show is USD 125, regardless of your membership level.
The same-day change fee for award tickets is USD 75 for Silver and general members, and USD 0 for Gold, Platinum, and 1K members.
Delta Airlines Cancellations—How to Cancel a Delta Airlines Flight
Delta Airlines cancellations can be made by phone (+1-866-399-0587), online, or through your travel agent. If you had booked your ticket through an online travel agency (OTA), you will need to contact them directly for cancellation.

If you had booked your flight directly from Delta, you can cancel your flight reservation online as explained below.

A screenshot of Delta Airlines My trips tab (used for cancelling a flight)

Go to Delta.com
Click on the My Trips tab
Access your trip by entering your:
Confirmation number
Last name
Click on the Search button
Choose the flight/trip you wish to cancel
After selecting the trip/flight you wish to cancel, select the Cancel flight option
On the next screen, you will be asked to confirm whether you want to cancel your booking. Once you click on the Confirm option, your booking will be officially cancelled.
You’ll receive an eCredit for the funds after the cancellation fee is deducted.
If you can’t access your reservation online, you must call the third party (OTA or travel agent) you booked your ticket through to cancel your flight.

Delta Airlines Cancellation Refund
Am I eligible for a refund on Delta Airlines?

Per Delta Airlines’ 24-hour flexible booking policy, you can get a full refund on your booking if:
You cancel within 24 hours of booking.
You made your booking at least 7 days before your flight’s departure.
To check the status of your refund:
Visit the refunds page (see below)
Click on the Check status tab on the right
Enter your:
Last name
Ticket, document, or tracking number
Click on the Check status button
Your refund status will appear.

If your ticket qualifies for a refund and you purchased directly from Delta, you can cancel it online via My Trips and receive a refund.
Refund policies will vary based on your billing address country or region, and a cancellation fee may apply.
Most fares are non-refundable, but your ticket value may be adjusted (if eligible) toward a new ticket on a chargeable basis.
Tickets are valid for 1 year from the date of issue—but tickets purchased between May 1, and March 31, are valid till March 31. You must begin your travel by March 31, and complete it within 12 months of the travel date.
The typical refund time is as follows:
Credit card refunds Within 7 business days after your request
Other refunds Within 20 business days of your request
All refunds will be credited back to the original form of payment.
Delta Airlines Refund Policy
According to Delta Airlines refund policy:

If you purchase a ticket at least 1 week before departure and cancel within 24 hours of purchase, no cancellation fee will apply and you will get a full refund.
Basic Economy tickets cannot be refunded outside of the 24-hour window. This means you must have purchased your ticket at least 7 days before departure and cancelled it within 24 hours of purchase.
Eligible tickets can be cancelled by phone or online via My trips.
The cancellation fee will depend on the fare rules of your ticket.
Non-refundable fares may not qualify for voluntary refunds but the value of your ticket may be converted into a Future Flight Credit for a fee.
Flight tickets have a 12-month validity from the day of issue. However, the validity of tickets purchased on or before December 31, 2021, has been extended to December 31, 2022. This means your travel must begin no later than December 31, 2022, and be completed within 12 months from the date of outbound travel.
The amount of refund will depend on multiple factors. The refund amount for partially used tickets will be calculated on a prorated basis, subject to the rules of the ticket and segments flown. Surcharges and fees collected for the ticket will be refunded only if the rules permit.
Refunds for purchases made by credit card will be processed within 7 business days of your request. Other refunds will be processed within 20 business days of your request.
All refunds will be credited back to the original form of payment.
To check the status of your refund request, go to the refunds page and select the Check status tab.
Refund policies for certain international regions are as follows:
Argentina
Unless you’ve purchased a refundable ticket, all tickets are non-refundable.
Colombia
Under the Right of Withdrawal, you are allowed to cancel your ticket (except promotional fares) up to 24 hours before departure. However, Delta Airlines may refund 90% of your fare and keep 10% of it.
Right of Retraction: If you purchase your ticket directly from Delta Airlines (website or call center), you are allowed to cancel your booking within 48 hours after purchasing and request a refund provided you cancel at least 15 days before your flight’s departure. If you cancel your booking, Delta Airlines may keep up to 10% of your fare or USD 50, plus service charges and non-refundable taxes.
France
If your ticket is no longer valid and you have not flown, you must fill out a refund request form for reimbursement of fees and taxes. You will receive your dues within 30 days without being charged an administrative fee if you provide your email address to Delta.
Taiwan
Taiwan’s 7-day refund facility offered to consumers under Taiwan’s Consumer Protection Act (Article 19) does not apply.
How to Get a Refund for a Cancelled Flight
After cancelling your flight, you can ask for a refund as follows:

Fill out the Delta Airlines refund form.
Delta Airlines will let you know if you qualify for a refund.
The refund amount will depend on your fare type and the reason for cancelling your flight. In some cases, the refund will be credited to your original form of payment, and in other cases, you may receive a flight credit.

How to Avoid Cancellation Fee on Delta Airlines
Cancel within the 24-hour grace period. If you book your ticket at least 7 days before your flight’s departure and cancel it less than 24 hours later, you can cancel your ticket without penalty. You will receive the refund to your original form of payment. However, this does not include group tickets and tickets purchased with an e-certificate.
If your flight is delayed by 6 hours or more, you may be eligible to claim a refund in the form of a travel credit. If you don’t use the credit within 1 year, you can ask Delta for a refund to your original form of payment.
If your flight is cancelled outright, either due to low demand, weather, or other problems, you may qualify for a full refund of your ticket.
Earn Elite status. If you’re holding Premier Gold or higher status, you can cancel an award ticket for free any time before your flight’s departure.
If you cancel your flight due to an unavoidable emergency, such as the death of a co-passenger, a sudden military or jury duty order, you may qualify for a refund.
How to Use Credits from Cancelled Flights

Can you tell me about Delta Airlines’ credit for cancelled flights?

Delta Airlines offers 3 types of credits:

Electronic Travel Credits (ETCs)
Future Flight Credits
Delta TravelBank Credits
Only the first two credits (ETCs and Future Flight Credits) can accrue from cancelling a flight or a service, whereas Delta TravelBank Credits can be purchased to boost the balance with the now-discontinued Delta TravelBank Card.

Electronic Travel Credits (ETCs). ETCs are valid for 24 months from the date of issue. You can use your ETCs for future travel by phone (1855923-2214 ) or online. To access your ETCs online, log into your MileagePlus account via My account.

You can redeem your ETCs (up to 10 together, multiple times), including for partner-operated travels if at least one segment in your itinerary is operated by Delta Airlines/Delta Express. After you select a qualifying flight and proceed with your booking up to the payments page, you’ll find the option to redeem your ETCs on it. If the cost of your new flight is less than the value of your ETCs, the balance will remain in your account for future use. If the cost of your flight is more than the value of ETCs, you can pay the difference with your credit card.

If you’re redeeming your ETCs by phone, call 1855923-2214 and ask the Delta Airlines agent to combine your ETCs when booking your new itinerary.

Note

The date of expiration of your ETC will be updated to 24 months from the date of issue of the oldest ETC and not 24 months from the date of combining your ETCs.
The expiration date of ETCs expiring before Dec. 31, 2022, has been extended to December 31, 2022.
Future Flight Credits. Future Flight Credits are valid for 12 months from the date of issue. You can use them to pay for partner flights booked through Delta Airlines, even they don’t include a Delta Airlines flight on the same flight booking. You can do this over the phone (1855923-2214 ) or online via Delta.com.

Note

The expiration date of future flight credits valid till December 31, 2021, has been extended till December 31, 2022.
Delta TravelBank Credits. Delta Airlines’ TravelBank Credits are valid for 5 years and can be purchased directly from Delta. These credits are not issued after flight cancellation or complaints but allow you to boost your credit balance with the Delta TravelBank Card, now discontinued. You can redeem TravelBank credits for Delta Airlines and Delta Express flights, but can’t combine them with the other two credits, i.e., ETCs or Future Flight Credits. However, since they’re valid for 5 years, you should use up your other credits before touching your TravelBank credits.

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