It’s not hard enough to find a commercial cleaning Company that is local and within your budget. Although cost and location are important factors, there is more to it than that.
These are the 10 most important questions to ask if you want to get the best results for your company and a long-term partnership.
1. How flexible can your commercial cleaning service be?
This is not about whether the cleaning company will work around your schedule. It is also important to know that the cleaning company will be available for any emergency. Good cleaning companies may have a Service Level Agreement that outlines the times they are available for emergency calls. This will help you avoid waiting long to get rid of potential health hazards.
2. How do you retain your staff?
You want to ensure that you are a reliable hire when you work with a cleaning company. This means that they shouldn’t have a rotating roster of cleaners. High turnover is a common occurrence in the service industry. However, it is important to find a company which treats its staff well enough to keep them around for as long as they can. You can be sure that they will treat their customers well if they treat employees so well.
3. Are we going to get a regular cleaner?
We’ve seen many companies want the same cleaner every visit. They’re not just hiring them to clean their offices, but they also want the assurance that the same person is cleaning the floors. While any professional cleaning company will try to assign a regular cleaner for a job, this is not always possible. It’s important to confirm this upfront.
4. Do you have background checks on your staff?
It is a good idea to check the credentials of potential employees and learn more about their past. It makes sense to not hire a cleaner to work regularly in your business without first checking their credentials and finding out more about their background. Ask your cleaning company about the vetting process that they use when hiring staff. If they don’t, it could be a red flag.
5. How eco-friendly is your cleaning service?
We all have an obligation to reduce our environmental impact. Businesses, which may rely on environmental friendly recognition to stay ahead of their competition and satisfy customers, are particularly affected by this. It is important to ensure that commercial cleaners Bristol adhere to a set standard for their cleaning methods, waste disposal and products.
6. Are you able to make your own cleaning products, or are we required to provide them?
This is very important because it will affect the price. Good cleaning companies will use and supply their own equipment and products (e.g. Hoovers are a common product, but smaller companies might need to rely on other businesses for their equipment.
7. Are you covered by the appropriate insurance?
It is important to feel confident in the company that you hire to clean your home. Accidents can happen, so make sure you have the right coverage in case something gets damaged. Also, ensure that your employees are protected in the event of an injury at work. For that assurance, ask to see the relevant insurance policies.
8. Are you able to clean on weekends or holidays?
You might consider hiring a cleaning service that can work outside the regular working hours depending on your company’s size and operating hours. They may also be available to clean during holidays. Although most companies will offer this service as a standard, there are some that may not or charge an additional fee. If you need weekend cleaning or cleanup after a Christmas party, be sure to ask.
9. What is your cleaning charge?
This one might seem to be the most important. However, the final cost of your cleaning service will depend on the services they provide. What are you looking for? They will be cleaned weekly, twice weekly and on weekends. Do you provide the cleaning products? These questions should give you and your cleaning company an idea of the requirements. Then the cleaning company will be able to provide you with a quote. You can then go from there. Remember that you generally get what you pay, so don’t assume the lowest quote will be the best.
10. What happens if my cleaning isn’t perfect?
Although this is not a common question, it’s something to keep in mind to help you understand the cleaning company you are dealing with. A good company will offer a discount on your next service, or simply resolve to return as soon as possible and fix any problems you are unhappy with. A company that does not offer these services is unlikely to be a good choice for a hire.
